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How call reviews work

Every live call you record gets a full review: what happened, how you did, what to fix, and a follow-up email ready to send.

Open Sales Sessions
Sales Sessions
Your Sales Sessions 🤝
RecencyCompany
Priya Shah
Northwind Health · Today, 2:10 PM · 31 min
Marco Ruiz
Brightline Freight · Yesterday · 18 min
Dana Kim
Atlas Distribution · Mon · 42 min
  1. Open Sales Sessions in the sidebar. Sort by Recency or Company, then click a call (or its ✨ icon) to open the review. Calls you end with End Call & Review open there automatically.

Good to know

The small things that make the biggest difference.

Give the call an objective

Reviews grade you against the objectives in your call setup. A specific goal like 'book a demo with the ops lead' gives you a far sharper review than none.

Your notes come along

Anything you write in Notes during the call shows up in the review under Session Notes, next to the call context.

Send it while it's fresh

The follow-up email quotes what the prospect actually said. Send it within the hour, while they still remember the call.

Looking for a practice scorecard?

Practice calls are reviewed in Practice, not here. Open Practice, switch to 📊 Past Results and click Review on any call. Practice is scored out of 100 across five skills; live calls are scored out of 10.

Call reviews questions

Where are my practice call reviews?

Practice calls have their own scorecard. Open Practice, switch to 📊 Past Results, and click Review. Sales Sessions and the call analysis page are for your real, live calls.

Why is a live call scored out of 10 and practice out of 100?

They measure different things. Practice grades five skills against a scenario (opening, discovery, value, objections, closing). A live review grades the whole real conversation against the objectives you set for the call.

My call has no analysis yet.

Open the call and click Analyze Call Performance. Analysis normally starts automatically when you end a call with End Call & Review.

Can I change the follow-up email?

Click Regenerate for a fresh draft, or copy it into your email and edit it there. It's written from what was actually said on the call.

What does the talk ratio mean?

It's how much of the call you spoke versus the prospect. As a benchmark, reps talk about 57% of the time in deals they win and 62% in deals they lose. Lower usually means you asked better questions.

Keep learning

Before the call

Practice

Roleplay out loud with an AI prospect, use lifelines when you get stuck, and get scored the second you hang up.

Read the guide
During the call

Live assistant

SalesEcho listens to your real call, writes the transcript, and tells you what to say when a prospect pushes back.

Read the guide

Still stuck? Email ben@sales-echo.com and a real person will help. 👋

    How Call Reviews Work (Help Center) | SalesEcho